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Care of the Sick at Home

Care of the sick at home is also known as home based care. This is the attention given to the sick while under the confinement of the home.











Consumer Protection

Objectives


By the end of the lesson, you should be able to:

1. Explain the rights of a consumer

2. Discuss agencies dealing with consumer protection




 

Rights of a Consumer

The following are some of the rights of a consumer:

  • The right to safety in the use of goods and services
  • The right to the correct quantities of goods
  • The right to adequate and correct information
  • Right to be involved/represented when decisions involving the consumer are being made
  • Right to obtain a valid receipt for goods and services for the goods and services purchased
  • Right to get satisfaction from the goods and services.
  • Right to seek legal redress when their rights are violated.
  • Right to be served.
  • The right to be heard
  • The right to compensation in case of unsatisfactory goods and services
  • Legal redress if their rights are infringed upon

Right to safety in the use of goods and services

This is a right protecting a consumer from any physical or mental harm as a result of the use of goods and services. If information on its side effects are not highlighted, then the consumer can seek legal redress.

Right to receive the correct quantities of goods

A consumer has a right to receive the correct quantities of goods that they pay for cheating can be done through use of faulty weighing machine or weighing out of sight.

Right to adequate and correct information

It is important for consumer to be given correct and enough information so as to make informed choices when purchasing and utilizing goods and services.
Manufactures should provide both positive and negative information about the product.

The Right to be involved/ represented when decisions involving the consumers are made

By involving the consumer in decision making, manufactures are assured of continued good will and patronage.

The Right to obtain a receipt for goods and services purchased

A valid receipt obtained at the point of sale is proof of purchases. It can also be used to seek legal redress in case the goods are sub-standard.

Right to get satisfaction from goods and services

Consumers should get their moneys worth for goods purchased or services rendered should this fail consumers should seek redress from the manufacturer /service provider, government or consumer protection agencies.

Right to be heard

The consumer's ideas and opinions should be respected.

Agencies Dealing with Consumer Protection


Consumers are protected by a number of agencies, some of which they may not be aware of. These agencies are:


  • Government controlled, for example, Price control Department and the weights and measures Department


  • Non-Governmental Organisations (NGOs) for example, The Kenya Consumer Association(KCA)


  • Purely voluntary, for example, The Kenya Consumer Association (KCA)

The Kenya Bureau of Standards (KEBS)


The Kenya Bureau of Standards protects the consumer by ensuring that goods manufactured or sold in the country are of standard quality.

Functions



  • To set standards for new goods.


  • To certify that goods sold in the country or those exported meet the required standards by use of standardization marks.


  • To act on consumer complaints by taking relevant actions on the complains


  • To ensure that labels on consumer products indicate the correct ingredients and their amount in the product.


  • To monitor in order to ensure that manufactured goods meet the required specifications.

The Kenya Consumer Association (KCA)


This is both a voluntary and non-governmental organization changed mainly with consumer Education through dissemination of information through mass media.

Functions



  • To educate consumers on matters of interest to them.


  • To wok with other organizations to ensure goods and services in the market are of high standards and quality.


  • To cooperate with other organizations that deal with consumer education and awareness, for example, universities research institutions and public law Institute.


  • To guard against dumping of harmful and worthless goods in the market. It also controls counterfeit goods.

Weights and Measures Department


This is a department in the ministry of Trade, which ensures that weights and measures are standardized to avoid consumer exploitation.

Functions



Weights and measures officers are posted in counties and districts to perform the following duties:

1. They pay impromptu visits to any shop weights and measurements of all machines used in trade.

2. They a scertain the accuracy of the machines and stamp. The stamp contains the court of ARMS, YEAR AND MONTH OF INSPECTION. This is done yearly. Defaulters are prosecuted.

3. They check machines yearly and stamp.

4. They check pre-packed goods such as sugar, flour and others for correct weight and labels.

The Price Control Department

This is a government department under the ministry of Trade. It empowers the minister concerned to fix the maximum prices or service charges on basic goods and services.

Functions

Ensures that for goods sold invoices or receipts are issued and they should include the following features:

  • Name and address of seller
  • Date of sale
  • Exact description of goods
  • Quantity of the goods sold
  • Price charged.

Trade Descriptions Act - Chapter 505

It is an Act of Parliament charged with the following functions:

  • Prohibits misleading description of goods services accommodation and facilities provided in the course of trade.
  • Gives the inspectors the right to obtain information about a product from a manufacturer or a trader without prior notice.
  • Empowers the inspectors to prosecute defaulters.

Foods and Drugs Act

This protects the consumers against use of harmful ingredients used in foods and drugs. It requires that products have labels showing clearly the ingredients used and the expiry dates.

Public Health Act

This Act safeguards the health of consumers. Public health inspectors visit such places as hotels, shops, food outlets and markets to ensure they meet health requirements before and after licensing. Premises that fall short of the required health standards are closed and operators prosecuted.

Foods and Drugs Act

This protects the consumers against use of harmful ingredients used in foods and drugs. It requires that products have labels showing clearly the ingredients used and the expiry dates.

Public Health Act

This Act safeguards the health of consumers. Public health inspectors visit such places as hotels, shops, food outlets and markets to ensure they meet health requirements before and after licensing. Premises that fall short of the required health standards are closed and operators prosecuted.

Reasons for Caring for the Sick at Home

Objectives


By the end of the lesson, you should be able to state the reasons for taking care of the sick at home.

Needs of the Sick at Home


The sick at home have various needs such as:

* Physical needs

* Nutritional needs

* Emotional needs

* Social needs

* Spiritual needs

Objective


By the end of the lesson you should be able to identify the various needs of the sick at home.

Physical needs

The physical needs of the sick at home may be met by ensuring the following:

  • Clean room, clean clothes and body, clean bedding
  • Well ventilated room
  • Appropriate furniture
  • Physical exercises
  • Administering drugs as prescribed by the doctor
  • Changing position for a bed ridden patient to avoid bed sores

Nutritional needs

The patient should be provided with a balanced diet. This includes:

* Plenty of proteins

* Plenty of vegetables and fruits

* Small amounts of carbohydrates

* Little or no fats

* A lot of fluids

Emotional needs

This is giving hope and encouragement to the patient. This can be shown through; hugging; giving flowers, gifts, cards; counselling; and engaging them in conversation.

Social needs


Sick people feel lonely and would appreciate the company of loved ones. However the number of visitors should be limited to give the patient time to rest.

Spiritual Needs

Most people believe in a supernatural being upon whom they rely on in times of need. In sickness every patient should be allowed to exercise their faith. This can be achieved through:


  • Prayers
  • Visit from spiritual leaders
  • Reading of the Holy Book
  • Meditation

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